Arch Vulnerability Disclosure Policy

Data security is a top priority for Arch, and Arch believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Arch’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

 • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@arch.co. We will acknowledge your email within five business days.
 • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within five business days of disclosure.
 • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Arch service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:
 • Distributed Denial of Service (DDoS)
 • Spamming
 • Social engineering or phishing of Arch employees or contractors
 • Any attacks against Arch’s physical property or data centers Thank you for helping to keep Arch and our users safe!

Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available at https://arch.co/vulnerabilitydisclosure.html.

Contact

Arch is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at support@arch.co.

Other Information

You are asked to refrain from security research on Arch or searching for vulnerabilities without first notifying Arch and getting permission to take the actions you will take.